These Terms & Conditions constitute a legally binding agreement between you and mi88. Please read this document carefully before registering an account or placing any wager on our platform. By accessing mi88, you confirm that you have read, understood, and agreed to be bound by these terms.
A plain-language summary of the most important points. The full legal text follows below.
You must be at least 21 years of age to register and use mi88. We enforce this through mandatory KYC identity verification. Accounts found to belong to minors will be immediately suspended and all funds returned after investigation.
Each individual may hold only one active mi88 account. Duplicate accounts — whether created intentionally or not — are subject to permanent suspension. All bonuses credited to duplicate accounts will be voided without exception.
All promotional bonuses carry a wagering requirement that must be met before withdrawal. Wagering requirements, game contribution percentages, and expiry windows are specified in the individual offer terms and in Section 8 below.
All player balances on mi88 are held in Malaysian Ringgit (MYR). Deposits via Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank are accepted subject to minimum and maximum limits specified in Section 7.
Collusion, match-fixing, use of automated betting software, and any attempt to exploit system errors are strictly prohibited. mi88 reserves the right to void bets and suspend accounts where such activity is detected or reasonably suspected.
mi88 supports responsible gambling. Deposit limits, session time limits, self-exclusion requests, and reality checks are available to all registered players. See our Responsible Gambling page for full details.
These Terms and Conditions ("Terms") govern the access to and use of the mi88 online gaming platform, including all associated websites, mobile interfaces, applications, and services operated under the mi88 brand (collectively, the "Platform"). The Platform is operated by mi88 ("the Company", "we", "us", "our") and is made available to registered users ("Player", "you", "your") in accordance with the conditions set out herein.
By creating an account, depositing funds, placing a wager, or otherwise using any feature of the Platform, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the Platform.
These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which form part of the contractual agreement between the Company and the Player.
Please note: mi88 operates under an international gaming license. The Platform is not regulated by any Malaysian government authority. Malaysian users access the Platform under their own responsibility and must satisfy themselves as to the legality of online gambling in their personal circumstances before registering.
For the purpose of these Terms, the following definitions apply:
To register and maintain an Account on mi88, you must satisfy all of the following eligibility criteria at all times:
Age Verification: mi88 will request proof of age before permitting any withdrawal. If a Player is found to be under the age of 21, all transactions — deposits, bets, and any winnings — will be reversed, and the matter may be referred to the relevant authorities.
To access the Platform's real-money services, you must complete the registration process by providing accurate, truthful, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, email address, and phone number. You are obligated to maintain the accuracy of this information throughout the duration of your Account.
Each individual is permitted to hold only one (1) active Account at any time. The creation of multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, the Company reserves the right to:
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or any security codes with any third party. Any activity that occurs under your Account — whether or not authorised by you — is your sole responsibility. You must notify the Company's support team immediately if you suspect unauthorised access to your Account.
The Company is required to verify the identity of all Players as part of its obligations under its international gaming license. You may be requested to provide the following documentation at any stage:
Failure to provide satisfactory KYC documentation within the period requested by the Company will result in the suspension of withdrawal functionality until verification is complete. The Company will not process withdrawal requests for unverified accounts.
mi88 is committed to promoting responsible gambling and providing tools that help Players manage their activity. The following tools are available to all registered Players:
Players who believe their gambling may be causing harm are strongly encouraged to make use of these tools and to seek independent support. For full details, please visit our Responsible Gambling page.
mi88 currently accepts deposits and processes withdrawals via the following methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and selected cryptocurrency assets including BTC and USDT. All transactions are denominated in Malaysian Ringgit (MYR) unless a cryptocurrency method is used, in which case the applicable conversion rate at the time of transaction applies.
The minimum deposit amount is RM30 across most payment methods. The maximum single deposit may vary by payment method and Account verification status. Deposits via e-wallet and DuitNow credit to your Account instantly. FPX and internet banking deposits may take between 5 and 15 minutes to confirm. The Company does not charge fees on deposits; however, your payment provider may apply charges at their discretion.
The minimum withdrawal amount is RM50. Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to the Company's anti-money laundering controls. The Company targets processing of withdrawal requests within the following timeframes:
The Company reserves the right to request additional KYC documentation before approving any withdrawal, particularly for first-time withdrawals or requests above a defined threshold. Incomplete verification will result in withdrawal processing delays until documentation is satisfactorily provided.
mi88 maintains a zero-tolerance policy on money laundering. Withdrawals must be made to an account or payment method belonging to the registered Account holder. The use of third-party payment methods is prohibited. The Company is obligated under the conditions of its international gaming license to report suspicious transaction patterns to the relevant authorities.
All bonuses and promotional offers made available on the Platform are subject to specific terms that specify the wagering requirement, qualifying games, minimum deposit, maximum bonus amount, and expiry date. These specific terms are communicated at the time the offer is presented to the Player and are incorporated by reference into these Terms.
Bonus funds are not withdrawable until the applicable wagering requirement has been met in full. Wagering requirements are expressed as a multiplier (e.g., 10x) applied to the bonus amount or the deposit-plus-bonus total, as specified in the individual offer. Not all games contribute equally to wagering requirements. Live sports bets may contribute at a reduced rate or not at all unless stated otherwise.
The Company reserves the right to void bonus funds and associated winnings if it determines, at its sole discretion, that a Player has:
A welcome bonus, where applicable, is available to new Players upon first qualifying deposit only. The welcome bonus is not available to Players who hold or have previously held an Account on the Platform. Specific welcome bonus terms are presented at the point of registration.
The following general rules apply to all wagers placed on the Platform. Sport-specific and game-specific rules are documented in the Platform's help section and shall prevail in the event of any conflict with these general rules.
The following conduct is strictly prohibited on the Platform and constitutes a material breach of these Terms:
Any Player found to have engaged in prohibited conduct may have their Account immediately suspended, all funds held pending investigation, and all wagers placed during the prohibited period voided. The Company reserves the right to refer such matters to law enforcement authorities.
All content displayed on the Platform — including but not limited to the mi88 logo, brand name, game graphics, interface design, text, software, and data — is the exclusive intellectual property of the Company or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.
You may not reproduce, redistribute, publish, modify, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of the Company. Any unauthorised use of the Platform's intellectual property constitutes a breach of applicable intellectual property laws.
The Company collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into and forms part of these Terms. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.
The Company uses your personal data for purposes including but not limited to: account administration, identity verification, fraud prevention, customer support, marketing communications (where opted in), responsible gambling compliance, and regulatory reporting. The Company does not sell your personal data to unaffiliated third parties.
To the fullest extent permitted by applicable law, the Company's total liability to any Player — arising out of or in connection with the use of the Platform, including any betting or gaming activity — shall not exceed the total net deposits made by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.
The Company expressly excludes all liability for:
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company's gaming license is issued. By accepting these Terms, you submit to the jurisdiction of the courts of that licensing jurisdiction for resolution of any dispute.
In the event of a dispute relating to a bet settlement, Player account, or bonus decision, the Player should first contact the Company's customer support team via the in-platform live chat. The Company will endeavour to resolve disputes within ten (10) business days of receipt of the written complaint.
Where a complaint cannot be resolved internally, Players may escalate the matter to the dispute resolution body specified under the Company's gaming license, subject to the terms of that body's complaints procedure.
The Company reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via email or a prominent notice on the Platform no fewer than seven (7) days before the changes take effect, except where immediate amendment is required to comply with a legal obligation or gaming license condition.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and may request account closure and withdrawal of your balance subject to these Terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mi88 customer support team via the following channel:
Live Chat: Available 24/7 via the in-platform chat widget (Malaysia Standard Time, UTC+8).
Email: [email protected]
Support Language: English
Response Target: Live chat queries answered within 3 minutes; email queries within 24 hours.
Please include your registered Account username, a clear description of your query, and any relevant transaction references when contacting support to enable efficient handling of your case.